Troubleshooting – uVPN https://uvpn.me VPN service Thu, 31 Mar 2022 15:30:53 +0000 en-US hourly 1 https://wordpress.org/?v=5.8.9 https://uvpn.me/wp-content/uploads/2021/06/cropped-logo-for-social-512-1-32x32.png Troubleshooting – uVPN https://uvpn.me 32 32 How to fix Connection cannot be established error? https://uvpn.me/support/app/troubles/connection-cannot-be-established/ Thu, 25 Feb 2021 16:39:11 +0000 https://uvpn.me/?post_type=support&p=3950 If you encountered the Connection cannot be established problem, this article should help. You need to make the next steps: Change protocol Refresh miniports Reinstall uVPN Change protocol To fix the problem, the very first action you should try is to change the protocol. To change uVPN protocol you need to follow the steps below. […]

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]]> If you encountered the Connection cannot be established problem, this article should help. You need to make the next steps:

  1. Change protocol
  2. Refresh miniports
  3. Reinstall uVPN

Change protocol

To fix the problem, the very first action you should try is to change the protocol.

To change uVPN protocol you need to follow the steps below.

Open uVPN, press the Preferences tab and choose Protocols

Connection cannot be established fix

Disable Optimal protocol selection and manually change protocol

Connection cannot be established manually change protocol

Press the Save button and give uVPN another try to connect to the chosen location.

If the protocol change won’t help, try the next solution.

Refresh miniports

To refresh miniports do next:

  1. Open Device Manager
  2. Find Network Adapters
  3. Uninstall WAN Miniport (IKEv6), WAN Miniport (IP), WAN Miniport(IPv6) and WAN Miniport (PPTP).
  4. Click Action > Scan for hardware changes
  5. The adapters you just uninstalled should come back
  6. Try connecting again

If refreshing protocols will not fix the Connection cannot be established problem, do the next step.

Reinstall uVPN

To reinstall uVPN you need to:

Press the Search bar in the bottom-left corner of the Windows desktop, type Control Panel and press Enter

windows search bar

Press Uninstall a program in the new window

control panel window

Find and uninstall uVPN, OpenVPN and TAP-Windows

uninstall page

Download uVPN for Windows. If you already have a uVPN installer, install the app again.

People around the world face similar problems with a VPN every day, consider reading this article “Can’t connect to VPN on Windows 10” for additional information.

The tips we mentioned above should fix your Connection cannot be established error.

You can always contact our support service via Email or chat if you have any problems.

 

 

You might want to check out:

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]]> Email confirmation/validation https://uvpn.me/support/account/troubles/email-confirmation/ Thu, 18 Feb 2021 15:20:31 +0000 https://uvpn.me/?post_type=support&p=3783 In the process of registering your new account, a validation letter should come to your Email address. Sometimes though, such an easy procedure as Email confirmation can be very tricky. Here some tips that should help: Make sure you’re using a valid Email address. If not so, just create a new account. In some cases, […]

The post Email confirmation/validation appeared first on uVPN.

]]> In the process of registering your new account, a validation letter should come to your Email address.

Sometimes though, such an easy procedure as Email confirmation can be very tricky. Here some tips that should help:

  • Make sure you’re using a valid Email address. If not so, just create a new account.
  • In some cases, verification e-mail can be trapped in a junk or spam folder. Check the folder and unmark the letter as spam.
  • If the aforementioned tips will not solve your problem, feel free to contact the Support Team to do Email confirmation manually.

To change your Email address, please read this article: Can I change my Email address?

 

 

You might want to check out:

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]]> What to do if the application does not open? https://uvpn.me/support/app/troubles/application-does-not-open/ Thu, 18 Feb 2021 15:17:00 +0000 https://uvpn.me/?post_type=support&p=3787 In case you have successfully installed uVPN but you can’t open or launch it, these tips might help you: Check your tray in the right-bottom corner, supposing the application is already up and running. Restart your device or computer. Add uVPN application to the exceptions list of your antivirus software. Delete uVPN and install it […]

The post What to do if the application does not open? appeared first on uVPN.

]]> In case you have successfully installed uVPN but you can’t open or launch it, these tips might help you:

  1. Check your tray in the right-bottom corner, supposing the application is already up and running.
  2. Restart your device or computer.
  3. Add uVPN application to the exceptions list of your antivirus software.
  4. Delete uVPN and install it again.

You can always contact our support service via Email or chat if you still have the same problem.

 

 

You might want to check out:

The post What to do if the application does not open? appeared first on uVPN.

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